How Ligentia Saved 35% in Global Labour Costs using FreightExchange

FreightExchange

October 25, 2024
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35% Labour Costs Reductions

150k+ Number of Shipments Per Year

15+ Number of International Carriers

NatioAt Ligentia, we’re 500+ people focused on delivering data driven supply chains, a future where moving goods across the world will be as simple as a couple of taps on your smartphone. A globally connected community, based on the principles of openness and transparency, unified team and technology and a collaborative mindset.

Fragmented International Booking & Lack of Carrier Variety

All 3PL’s have to be able to dispatch to multiple customer requests and requirements which requires a versatile multi-carrier solution to streamline consignments. Prior to using FreightExchange, their current WMS required interfacing with multiple carriers and their current system was unable to accommodate this workflow. Further, the manual booking and volume of consignments were taking too much time from Ligentia, and the lack of options in other carriers only overburdened workflows. In short, there was a lot of manual work and everything required double validation.

Domestic & International Multi-Carrier Automation

With FreightExchange, they were able to provide customers with their own accounts and the ability to select from multiple international carriers when booking assignments. FreightExchange became a centralised platform that enabled Ligentia to fully operate in the cloud, giving them more capacity and flexibility in assisting current customers and new ones as well. From automating the flow of shipments using complex business rules to giving job level or SKU level visibility, FreightExchange’s data centric solution was implemented to give Ligentia and it’s customer end to end visibility in real-time.

Streamlined & Customer Focussed

  • Increased Efficiency: By switching to FreightExchange, Ligentia’s China (APAC) customers were serviced and provided clear visibility with Ligentia’s offshore operations. Cutting out the manual labour cost and increasing work capacity for Ligentia’s employee.
  • Power to the customer: Using FreightExchange as their central booking platform for all their customers, this provided customers with the power to choose their carrier’s that matched their price and delivery expectancy. Giving customers full flexibility, while allowing them to print labels automatically.
  • Better Customer Service: With FreightExchange as the centre for all consignment bookings, any updates, problems or delays can be easily accessed through FreightExchange’s booking page. Quickly pin point and connect with customer’s needs and request.
  • Cost savings: Reducing manual work and removing extra costs by spreading shipments across a variety of larger carriers integrated with FreightExchange allowed Ligentia to reduce cost and increase revenue.

 

stars

“Before FreightExchange, everything was very manual, erroneous and required validation. Once we implemented the automated solution, we could get job-level data that helped us reduce manual tasks and this resulted in 100% accuracy on jobs booked, addresses validated, and correct consignment weights/volume and this ultimately reduced our labour costs by 35% at least. The thing I love about FreightExchange team is that their responses were immediate, they were always solution driven and very very contactable.

Steve Busuttil

General Manager

ligentia-1

Fragmented International Booking & Lack of Carrier Variety

All 3PL’s have to be able to dispatch to multiple customer requests and requirements which requires a versatile multi-carrier solution to streamline consignments. Prior to using FreightExchange, their current WMS required interfacing with multiple carriers and their current system was unable to accommodate this workflow. Further, the manual booking and volume of consignments were taking too much time from Ligentia, and the lack of options in other carriers only overburdened workflows. In short, there was a lot of manual work and everything required double validation.

Domestic & International Multi-Carrier Automation

With FreightExchange, they were able to provide customers with their own accounts and the ability to select from multiple international carriers when booking assignments. FreightExchange became a centralised platform that enabled Ligentia to fully operate in the cloud, giving them more capacity and flexibility in assisting current customers and new ones as well. From automating the flow of shipments using complex business rules to giving job level or SKU level visibility, FreightExchange’s data centric solution was implemented to give Ligentia and it’s customer end to end visibility in real-time.

Streamlined & Customer Focussed

  • Increased Efficiency: By switching to FreightExchange, Ligentia’s China (APAC) customers were serviced and provided clear visibility with Ligentia’s offshore operations. Cutting out the manual labour cost and increasing work capacity for Ligentia’s employee.
  • Power to the customer: Using FreightExchange as their central booking platform for all their customers, this provided customers with the power to choose their carrier’s that matched their price and delivery expectancy. Giving customers full flexibility, while allowing them to print labels automatically.
  • Better Customer Service: With FreightExchange as the centre for all consignment bookings, any updates, problems or delays can be easily accessed through FreightExchange’s booking page. Quickly pin point and connect with customer’s needs and request.
  • Cost savings: Reducing manual work and removing extra costs by spreading shipments across a variety of larger carriers integrated with FreightExchange allowed Ligentia to reduce cost and increase revenue.

 

stars

“Before FreightExchange, everything was very manual, erroneous and required validation. Once we implemented the automated solution, we could get job-level data that helped us reduce manual tasks and this resulted in 100% accuracy on jobs booked, addresses validated, and correct consignment weights/volume and this ultimately reduced our labour costs by 35% at least. The thing I love about FreightExchange team is that their responses were immediate, they were always solution driven and very very contactable.

Steve Busuttil

General Manager

ligentia-1

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