Outages & Service Delays

To our valued customers,

We want to provide an update on our services as of Wednesday, 26th of March.

Cairns Update
The Bruce Highway remains closed around the Seymour River area, with no inland alternative routes available. This continues to prevent freight movement in and out of Cairns. We’re monitoring the situation closely and anticipate resuming access this morning when the highway reopens.

We are committed to minimising any inconvenience this may cause while prioritising the safety of our couriers and team members in the affected regions.

Network Service Updates
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Updates are provided by midday, Monday to Friday. Learn more here.

States Affected: QLD

Created on 26/03/2025

Current Events Across Australia

> The rain is flooding the areas of Central and Western QLD. Agents impacted are Mt Isa Carriers both Mt Isa and Barcaldine areas, as well as Wards who service the areas west of Toowoomba. No delays as yet getting the freight to them, but there will be delays getting the freight delivered by them to their surrounding areas.

> WA - Bushfire advice in place for Norseman & Dundas areas.

States Affected: WA, QLD

Created on 25/03/2025

Disruptions to road and rail services in North QLD & WA

Please note: impacted freight travelling on the East-West rail line is into Western Australia.

Rail service disruptions into Western Australia

North Queensland

We are pleased to advise that the Bruce Highway has reopened with trucks starting to move freely. We anticipate minor delays while we begin processing the backlog of freight in Townsville and Cairns.
Rail is still closed until further notice and we will communicate to customers as new information arises.

Western Australia

The East-West rail line between O'Malley and Watson in South Australia closed yesterday, 20 March, due to locomotive failure. To avoid further network congestion, there have been a number of cancellations on rail services between South Australia and Western Australia until the track reopens.

States Affected: WA, QLD

Created on 21/03/2025

CRL Express Queensland Service Update

Dear Valued Customers,

We want to update you on our Operations in Queensland around the events of Cyclone Alfred, our depot has reopened, and our trucks are back on the road working diligently to get back to speed.

Given the closure and backlog of freight, we have approximately 4 days of freight to work through, our Operational team are doing all we can to ensure an efficient process over the next week.

Please note the Gold Coast has limited access due to Dangerously excessive flooded roads. For more information on this, please see the attached link from the Gold Coast City Council https://dashboard.goldcoast.qld.gov.au/

States Affected: QLD

Created on 12/03/2025