Outages & Service Delays

California Wildfires

Our thoughts are with those affected by the devastating wildfires in Southern California. Our top priority remains the safety and well-being of our team members.

We appreciate your patience as we experience delays and disruptions due to the hazardous operating conditions in parts of California. FedEx is providing pickup and delivery services throughout the affected area as local conditions and restrictions allow. Contingency plans are in place to serve areas that can be accessed safely.

States Affected:

Created on 12/01/2025

To our valued customers,

As of Monday, 3 February, heavy rainfall and road closures continue to cause delivery delays across Far North Queensland.

With weather conditions worsening over the weekend, the Bruce Highway remains closed in multiple locations. As a result, we are unable to transport freight into or out of Cairns and Townsville and for a minimum of the next 48 hours. Please be assured that we are closely monitoring the situation and will provide updates as they become available.

We will still run a skeleton service for the next 48 hours in Cairns to ensure all local pick ups and deliveries are completed as per normal. Please keep in mind this local service can also be impacted by unforeseen road closures and weather.

We are committed to minimising any inconvenience this may cause while prioritising the safety of our couriers and team members in the affected regions.

Perishable Items
As delivery times will be extended, we recommend avoiding the shipment of perishable items to Far North Queensland.

Priority Parcels
Once regular operations resume, priority parcels will be delivered first.

States Affected: QLD

Created on 03/02/2025

Operational Update: QLD Severe Weather & Flooding Crisis

Dear Valued Partners,

Please be advised that our Regional QLD operations are impacted by severe weather and flooding. Many regions north of Mackay are inaccessible with major road and bridge closures due to flooding and an unknown impact timeline. The Federal Government and the Australian Defence Force are assisting emergency services in the disaster efforts for isolated towns including construction of a temporary bridge and helicopters to deliver vital supplies.

As the crisis continues to evolve, our operations teams and regional partners are working closely, monitoring the forecasts and road conditions to ensure the safety of our drivers remains paramount as we find alternative solutions.

Operational Update:

Interstate linehaul services are not affected. There are varying delays and inaccessible QLD regions, aligned with the severe weather and flood alerts.

MAJOR IMPACT to North QLD Operations
- Brisbane to Mackay is operating however the regions north of Mackay are impacted with some regions currently inaccessible.
- Brisbane to Townsville and Cairns routes are the most affected by the flooding road and bridge closures. We have been able to route trucks into Townsville however many drivers are standby while the regions North and West of Townsville and Cairns are currently inaccessible.

We are still accepting freight, however customers should prepare for significant delays as the timeline and impact of road closures is currently uncertain.

States Affected: QLD

Created on 10/02/2025

To our valued customers,

Following severe weather conditions and road closures across Far North Queensland, we want to provide an update on our services as of Thursday, 13 February.

Townsville Update
We’ve made great progress in Townsville, but some deliveries may still be delayed due to flooding and road closures. Our team is working hard to catch up as quickly as possible.

Cairns Update
The Bruce Highway remains closed around the Seymour River area, with no inland alternative routes available. This continues to prevent freight movement in and out of Cairns. We’re monitoring the situation closely and anticipate resuming access toward the end of the week when the highway reopens.

We are committed to minimising any inconvenience this may cause while prioritising the safety of our couriers and team members in the affected regions.

Perishable Items
As delivery times will be extended, we recommend avoiding the shipment of perishable items to Far North Queensland.

Priority Parcels
Once regular operations resume, priority parcels will be delivered first.

States Affected: QLD

Created on 13/02/2025

Service update: Disruptions in Far North Queensland and Western Australia

North Queensland

We are pleased to advise that roads between Townsville and Cairns are now open, however, the rail network remains closed. We expect some delays as businesses begin to return to normal operations.

Western Australia

The Great Northern Highway between Port Hedland and Roebuck is expected to remain closed until Thursday 20 February due to flooding caused by Cyclone Zelia.

We will continue to monitor the situations closely and provide updates as required.

States Affected: WA, QLD

Created on 18/02/2025

Extreme weather conditions in WA

Delivery delays are expected for items sent to and from the North West region of Western Australia due to extreme weather conditions.

We’re working with local teams to monitor the situation and will recommence our regular delivery and collection services as soon as it’s safe to do so.

States Affected: WA

Created on 18/02/2025

There are delays in the following regions that we are actively working to resolve. Please note that the delays may have an additional days on the transit times.

Cairns
• AEROGLEN 4870
• ATHERTON 4883
• BABINDA 4861
• BARRON 4878
• BAYVIEW HEIGHTS 4868
• BELVEDERE 4860
• BENTLEY PARK 4869
• BIRKALLA 4854
• BONNIE DOON 4873
• BOOGAN 4871
• BRINSMEAD 4870
• BUCHAN POINT 4879
• BUNGALOW 4870
• CAIRNS 4870
• CAIRNS CENTRAL 4870
• CAIRNS CITY 4870
• CAIRNS DC 4870
• CAIRNS MC 4870
• CAIRNS NORTH 4870
• CAIRNS ORCHID PLAZA 4870
• CARAVONICA 4878
• CENTENARY PARK 4869
• CLIFTON BEACH 4879
• COOYA BEACH 4873
• CRAIGLIE 4877
• CULLINANE 4860
• DARADGEE 4860
• DEERAL 4871
• EARLVILLE 4870
• EARLVILLE BC 4870
• EAST INNISFAIL 4860
• EDGE HILL 4870
• EDMONTON 4869
• EL ARISH 4855
• ELLIS BEACH 4879
• FELUGA 4854
• FISHERY FALLS 4871
• FOUR MILE BEACH 4871
• FRESHWATER 4870
• GARRADUNGA 4860
• GOONDI 4860
• GOONDI BEND 4860
• GOONDI HILL 4860
• GORDONVALE 4865
• HOLLOWAYS BEACH 4878
• INNISFAIL 4860
• INNISFAIL ESTATE 4860
• KAMERUNGA 4870
• KANIMBLA 4870
• KEWARRA BEACH 4879
• KILLALOE 4877
• KURANDA 4881
• LAKE PLACID 4878
• MACHANS BEACH 4878
• MALANDA 4885
• MANOORA 4870
• MANUNDA 4870
• MAREEBA 4880
• MERINGA 4865
• MIALLO 4873
• MIGHELL 4860
• MIRRIWINNI 4871
• MOOROOBOOL 4870
• MORESBY 4871
• MOSSMAN 4873
• MOUNT PETER 4869
• MOUNT SHERIDAN 4868
• MOURILYAN 4858
• MOWBRAY 4877
• MUNDOO 4860
• NEW MAPOON 4876
• NEWELL 4873
• NORTH CAIRNS 4870
• OAK BEACH 4877
• PALM COVE 4879
• PARRAMATTA PARK 4870
• PORT DOUGLAS 4877
• PORTSMITH 4870
• PYRAMID 4865
• REDLYNCH 4870
• SILKWOOD 4856
• SMITHFIELD 4878
• SOUTH INNISFAIL 4860
• SOUTH JOHNSTONE 4859
• STRATFORD 4870
• TAMARIND GARDENS 4869
• TARRAWARRA 4868
• TOLGA 4882
• TRINITY BEACH 4879
• TRINITY PARK 4879
• TULLY 4854
• WALKAMIN 4872
• WANGAN 4871
• WANGETTI 4877
• WEBB 4860
• WESTCOURT 4870
• WHITE ROCK 4868
• WHITFIELD 4870
• WOREE 4868
• YORKEYS KNOB 4878
• YUNGABURRA 4884

Gold Coast - 1 to 2 working days
• BANORA POINT 2486
• BILAMBIL 2486
• BILAMBIL HEIGHTS 2486
• BILINGA 4225
• BRAY PARK 2484
• BROADBEACH 4218
• BROADBEACH WATERS 4218
• BUNDALL 4217
• CANUNGRA 4275
• CASUARINA 2487
• CHINDERAH 2487
• COOLANGATTA 4225
• CURRUMBIN 4223
• CURRUMBIN WATERS 4223
• CYPRESS GARDENS 4218
• DURANBAH 2487
• ISLE OF CAPRI 4217
• KINGSCLIFF 2487
• MAIN BEACH 4217
• MIAMI 4220
• PACIFIC FAIR 4218
• PALM BEACH 4221
• RAINBOW BAY 4225
• SORRENTO 4217
• SOUTH MURWILLUMBAH 2484
• TUGUN 4224
• TUGUN HEIGHTS 4224
• TUMBULGUM 2490

Townsville
• AITKENVALE 4814
• AITKENVALE BC 4814
• ALABAMA HILL 4820
• ALICE RIVER 4817
• ALLIGATOR CREEK 4816
• ANNANDALE 4814
• AYR 4807
• BALGAL BEACH 4816
• BAMBAROO 4850
• BEACH HOLM 4818
• BELGIAN GARDENS 4810
• BLACK RIVER 4818
• BLUEWATER 4818
• BLUEWATER PARK 4818
• BOHLE 4818
• BOHLE PLAINS 4817
• BRANDON 4808
• BREDDAN 4820
• BROOKHILL 4816
• BROUGHTON 4820
• BURDELL 4818
• BUSHLAND BEACH 4818
• CALCIUM 4816
• CASTLE HILL 4810
• CHARTERS TOWERS 4820
• CHARTERS TOWERS CITY 4820
• CLEMANT 4816
• CLUDEN 4811
• COLUMBIA 4820
• CONDON 4815
• COSGROVE 4818
• CRANBROOK 4814
• CRIMEA 4816
• CROMARTY 4809
• CURRAJONG 4812
• DEERAGUN 4818
• DOTSWOOD 4820
• DOUGLAS 4814
• GARBUTT 4814
• GARBUTT BC 4814
• GARBUTT EAST 4814
• GIRU 4809
• GRAND SECRET 4820
• GULLIVER 4812
• HEATLEY 4814
• HELENS HILL 4850
• HERMIT PARK 4812
• HOME HILL 4806
• HORSESHOE LAGOON 4809
• HYDE PARK 4812
• HYDE PARK CASTLETOWN 4812
• IDALIA 4811
• INGHAM 4850
• JAMES COOK UNIVERSITY 4811
• JENSEN 4818
• JULAGO 4816
• KALAMIA 4807
• KELSO 4815
• KIRWAN 4817
• LISSNER 4820
• MACROSSAN 4816
• MCDESME 4807
• MILLCHESTER 4820
• MOSMAN PARK 4820
• MOUNT LOUISA 4814
• MOUNT LOW 4818
• MOUNT ST JOHN 4818
• MOUNT STUART 4811
• MOUNT SURROUND 4809
• MUNDINGBURRA 4812
• MURRAY 4814
• MUTARNEE 4816
• MYSTERTON 4812
• NOME 4816
• NORTH WARD 4810
• OAK VALLEY 4811
• OONOONBA 4811
• PALLARENDA 4810
• PARKSIDE 4807
• PIMLICO 4812
• PURONO PARK 4818
• QUEENTON 4820
• RAILWAY ESTATE 4810
• RANGEWOOD 4817
• RASMUSSEN 4815
• REID RIVER 4816
• RICHMOND HILL 4820
• RISING SUN 4812
• ROLLINGSTONE 4816
• ROSENEATH 4811
• ROSSLEA 4812
• ROWES BAY 4810
• RUPERTSWOOD 4817
• SAUNDERS BEACH 4818
• SELLHEIM 4816
• SHAW 4818
• SHELLY BEACH 4810
• SOUTH TOWNSVILLE 4810
• SOUTHERN CROSS 4820
• STABLEFORD 4817
• STUART 4811
• THURINGOWA CENTRAL 4817
• THURINGOWA CENTRAL BC 4817
• THURINGOWA DC 4814
• TOLL 4820
• TOOBANNA 4850
• TOOLAKEA 4818
• TOOMULLA 4816
• TOONPAN 4816
• TOWERS HILL 4820
• TOWN COMMON 4810
• TOWNSVILLE 4810
• TOWNSVILLE CITY 4810
• TOWNSVILLE DC 4810
• TOWNSVILLE MC 4810
• TOWNSVILLE WEST 4810
• VINCENT 4814
• WEST END 4810
• WOODSTOCK 4816
• WULGURU 4811
• YABULU 4818
• YARRAWONGA 4810

States Affected: NSW, QLD

Created on 19/02/2025

Winter Storms

We are closely monitoring winter weather moving across the United States. Delays and disruptions could be possible for shipments in affected areas due to local conditions and restrictions. Contingency plans are in place, and FedEx is committed to providing the best service possible as conditions allow.

States Affected:

Created on 19/02/2025

Kentucky Flooding

Our thoughts are with those affected by the devastating floods in Kentucky. Delays and disruptions could be possible for shipments in affected areas due to local conditions and restrictions.

States Affected:

Created on 19/02/2025

FedEx has activated contingency plans to mitigate impacts from a winter weather disruption at the Memphis hub last night. Potential delays are possible for package deliveries with a commitment of Wednesday, February 19, 2025. FedEx is committed to providing the best service possible. There may be different levels of impact depending on selected services, city, state and ZIP Code.

States Affected:

Created on 20/02/2025

Current Events Across Australia

NSW - Nowra agent delays due to lack of staffing by FCC agent

VIC - Previous Warrnambool Agent has gone into receivership, the new agent commenced 14.02. Please allow ample time for the new agent to service the backlog created by the previous agent.

QLD -Heavy rain and flooding continue to impact the North Queensland Region. Access to Cairns is opening and closing as the conditions change. The road is open. Delays in the area are likely to continue as the flooding recedes and the roads are made safe to travel. These delays are likely to remain for several weeks due to the damage to bridges and other road infrastructure throughout the region.

WA - Flood advice in place for Warralong, Marble Bar & Nullagine areas. Road closures due to flooding on Marble Bar Road & Great Northern Highway between Port Hedland & Broome, has caused delays into Broome. Bushfire advice in place for Postans, Bindoon, Collie, Hoffman, Shannon, Boorara Brook, Northcliffe & Dalyup areas may impact deliveries.

States Affected: WA, VIC, NSW, QLD

Created on 21/02/2025