Outages & Service Delays

Northern Michigan Ice Storm

FedEx has activated contingency plans to mitigate the impact of the recent ice storm in Northern Michigan. Delays and disruptions could be possible for shipments in affected areas due to local conditions and restrictions.

States Affected:

Created on 01/04/2025

Current Events Across Australia

QLD - The rain is flooding the areas of North, Central and Western QLD. Agents impacted are Mt Isa and Barcaldine areas, as well as the areas west of Toowoomba. Townsville and Cairns are also impacted. Townsville is having access issues to Ayr, Charters Towers and Ingham.

WA - storm advice in place for Kimberley & Pilbara areas. Bushfire advice in Cape Burney, Greenough & Serpentine areas, may impact deliveries through the regions.

NT - Access to Darwin is closed due to flooding in QLD. Linehaul is currently unable to access the roads in Western QLD safely to travel there. Freight is being re-routed to Adelaide to make its way to Darwin from there.

Service Update – Weather Impact on Freight Routes

Heavy rainfall in the Western Queensland area has caused the closure of several main highways inbound to Darwin.

We’ve invoked a contingency plan that is diverting freight movements through Adelaide while the Queensland highways remain closed. This is expected to add an extra day to the transit time for freight movements from Brisbane and Sydney, but there will be no change to the transit time from Melbourne and Adelaide.

We will continue to monitor the situation closely and will be provide further updates as conditions change.

States Affected: WA, QLD

Created on 31/03/2025

Extreme weather delays in Queensland

Heavy rainfall and flooding in several parts of Queensland are impacting our mail and parcels networks, resulting in some delivery delays. This may impact areas including Townsville, Toowoomba, Mackay, Cairns, Quilpie, Mitchell, Cunnamulla, Mount Isa, Doomadgee, Proserpine, Bowen, Ayr and surrounding areas.

The safety of our people and the community is our priority and we’re continuing to monitor the conditions. Thanks for your patience.

States Affected: QLD

Created on 28/03/2025

To our valued customers,

We want to provide an update on our services as of Wednesday, 26th of March.

Cairns Update
The Bruce Highway remains closed around the Seymour River area, with no inland alternative routes available. This continues to prevent freight movement in and out of Cairns. We’re monitoring the situation closely and anticipate resuming access this morning when the highway reopens.

We are committed to minimising any inconvenience this may cause while prioritising the safety of our couriers and team members in the affected regions.

Network Service Updates
Search for delivery delays by region or suburb.
Updates are provided by midday, Monday to Friday. Learn more here.

States Affected: WA, QLD, NT

Created on 26/03/2025

Disruptions to road and rail services in North QLD & WA

Please note: impacted freight travelling on the East-West rail line is into Western Australia.

Rail service disruptions into Western Australia

North Queensland

We are pleased to advise that the Bruce Highway has reopened with trucks starting to move freely. We anticipate minor delays while we begin processing the backlog of freight in Townsville and Cairns.
Rail is still closed until further notice and we will communicate to customers as new information arises.

Western Australia

The East-West rail line between O'Malley and Watson in South Australia closed yesterday, 20 March, due to locomotive failure. To avoid further network congestion, there have been a number of cancellations on rail services between South Australia and Western Australia until the track reopens.

States Affected: WA, QLD

Created on 21/03/2025

Heavy rain and flooding impacting delivery timelines in Northern Queensland

Severe weather conditions and heavy rainfall have impacted many areas in Northern Queensland, including Mackay, Roma, Mt Isa, Cairns and Ayr. Widespread flooding has resulted in road closures and restricted vehicle access. Delays are expected to freight into and out of this region until weather conditions ease. Please use our tracking tool to monitor the progress of your delivery or use the virtual agent within our Help Centre for additional support.

States Affected: QLD

Created on 31/03/2025