Quick Start Guide
Easy to Start and Easy to Use.
Unlimited Support and No Hidden Fees.
Instant shipment quotes, transparent surcharges, discounted carrier rates and comprehensive shipping tools eliminate complex freight management and give you simple, fast and efficient shipping.
Use FreightExchange as your freight brokerage platform or integrate your eCommerce store in a few clicks to simplify your processes even further.
Getting Started
Start shipping via the FreightExchange website
Start shipping via your online storeStart shipping via the FreightExchange website1
Create a company account
Enter your company details via the Signup screen.
2
Setup payment methods
Choose to pay as you go by credit card and/or pay one weekly invoice.
3
Add cards
Set up your credit cards via the Payments screen.
4
Get credit
Complete your credit application.
Start shipping via your online store1
Import orders from your online store
Setup your online stores via the Platform screen. The order details, including addresses, SKUs, packaging details & references will appear on the Quote screen ready for dispatch.
2
Set up accurate freight quotes
Setup the freight quoting functionality via the Platform screen.
3
Set up standard packaging
Setup your standard packaging details via the Packaging screen.
4
Branded tracking
Share branded tracking updates to your customers automatically by adding your logo and brand colours in the Branded Tracking screen.
How It Works
Manually on the webFrom your online storeManually on the web1
Get a quote
Enter the packaged weight & dimensions, origin and destination postcode to get an accurate quote before you ship.
2
Enter order details
Enter the full order details, including the pickup and delivery addresses, the packed weight & dimensions, and any special instructions via the Quote screen.
3
Select a carrier
FreightExchange will select the cheapest option based on the size and weight of the items for each order or you can select another service.
4
Select payment method
Choose to add the shipment to your weekly invoice or pay by credit card.
5
Print labels
FreightExchange generates carrier compliant labels and shipping documents that can be printed, one at a time, or in bulk from the Book screen.
6
Book a pickup
Request a carrier pickup by selecting the orders you wish to dispatch and clicking Book Pickup from the Book screen.
7
Track your shipment
Monitor the status of your orders and receive updates on any delays or issues via the Track page.
From your online store1
Update order details
Edit the order details, including the pickup and delivery addresses, the packed weight & dimensions or any special instructions via the Quote screening.
2
Select a carrier
FreightExchange will select the cheapest option based on the size and weight of the items for each order or you can select another service from the Quote menu.
3
Payment
Pay as you go or pay weekly based on the previous week’s shipping activity. All invoices can be viewed and paid via the Invoice screen.
4
Print labels
FreightExchange generates carrier compliant labels and shipping documents that can be printed, one at a time, or in bulk from the Book screen.
5
Book a pickup
Request a carrier pickup by selecting the orders you wish to dispatch and clicking Book Pickup from the Book screen.
6
Track your shipment
Automatically email status updates to your customers with your company or store brand.
Tools & Settings
FreightExchange allows you to view your quotes, orders, bookings and shipments on each screen. You can also download your shipping details from the Report screen to analyse carrier performance and costs.
Account Settings
Shipping ToolsAccount SettingsCompany
View and edit your business number and head office address.
Your Company information is automatically added after sign-up. Your company address can also be added from your Address Book.
Reports
Browse and download all your shipping related data as one report from all carriers.
Add and manage your payment method before you start shipping freight.
Address Book
View and edit your company, warehouse, customer, store and 3PL addresses.
Addresses will automatically be added to your address book as you ship.
Payment Methods
Add credit / debit cards to select when paying for your freight.
View and analyse all of your shipping costs, and carrier performance on a single page.
Users
Add, delete and edit your company’s users and their user permissions.
An unlimited amount of users can be added to your customer account.
Invoices
View, download and pay your weekly consolidated invoices from all carriers.
You can apply for weekly invoicing through our Fast Approval Credit Application here.
Shipping ToolsProducts
Manage products for easier fulfilment and compliant documentation.
Products can be added to your shipments so you know exactly what is being sent.
Packaging
Manage frequently used packages for faster fulfilment and accurate quoting.
Save time on shipment entry by simply selecting your preconfigured packaging,
Tags
Manage tags for easier categorisation of shipments and integrations.
Create custom tags for clear visibility across your shipping operations
Branded Tracking
Manage your customised tracking page so that it looks and feels like your own website.
Upload your logo and brand colours to customise your branded tracking page that is automatically sent out for every shipment.
Shipping Plug-ins
For more automation, you can connect your Shopify or WooCommerce store to FreightExchange with our simple shipping plugins, and within a few clicks, you can elevate your customer’s experience with your business.
Customers can accurately quote and track orders at your store check-out for faster dispatch. Orders feed directly into the FreightExchange portal ready for shipping. It’s really that easy.
Platforms
Manage your online ERP platforms and eCommerce integrations.
From Quoting to Tracking Shipments in 4 Simple Steps
Instantly access freight quotes from trusted carriers and compare to make sure you are getting the best price. To start, click the +New button at the top of the screen. Enter your shipment details, origin and destination and you can compare quotes, all on one page!
Add your shipment weights & dimensions here. Have multiple items to ship? Simply add another.
All shipments are insured for $500 automatically.
If you would like to purchase more insurance, enter the value you would like to be insured for here. You will be prompted to upload supporting documents on the Book Page.
Enter your Location Type, Country and Postcode.
Be sure to select the Tail-lift Truck box if you have no forklifts on site.
Enter the Location Type, Country and Postcode or select an address from your Address book.
Be sure to check the Tail-lift Truck box if there are no forklifts on site and the Authority to Leave box if the carrier can leave the shipment.
Once you confirm you shipment details, quotes from multiple carriers will instantly populate, so you can easily compare rates, delivery estimates and review surcharges.
Choose the quote that works best for you and press select.
Once you have selected your quote, you will navigate to the Quote Page. Here you can add any addresses that were not in your address book. You can also edit origin and destination information, review and change carriers, review surcharges, request help, or delete your quote.
If you have integrated your Shopify or WooCommerce store, your orders will automatically feed into this page with addresses and packaging.
Once you have reviewed your shipment details and confirmed everything is correct, click Get Labels to move the shipment onto booking.
After you click Get Labels on the the Quote page, your shipment will move to the Book stage.
On this screen, you can upload supporting documents for extra insurance, download labels in bulk or one at a time, view shipment details, cancel the shipment or access support.
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You can download and print labels for each shipment by clicking Labels.
When you are ready to book pickups, you can do so individually by clicking Book Pickup.
Once you have downloaded your labels and booked your pickups, your shipments will move to the Track page.
Here, you can review that status and details of all your booked shipments, repeat and track shipments and access support. You can also view shipment details, view and search manifests, and download labels or manifests.
Download the Quick Start Guide PDF
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